• • Support Knowledgebase Troubleshoot printing problems (Acrobat 5.0-7.0 and Adobe Acrobat Reader 5.0 and Adobe Reader 6.0-7.0 on Mac OS) What's covered Determining the cause of the problem Resolving problems printing a specific PDF file from an Acrobat product Resolving problems printing any PDF file from an Acrobat product Resolving problems printing any file from any application This document provides troubleshooting suggestions to help you resolve general printing problems in Adobe Acrobat products. You may find a solution to a specific printing problem by searching the Support Knowledgebase on the Adobe website at This document uses the term Acrobat product to refer to Adobe Acrobat (including the Standard and Professional versions), Adobe Acrobat Elements, Adobe Reader, and Adobe Acrobat Business Tools. Determining the cause of the problem Before you can troubleshoot the problem, you need to determine its cause. To determine the cause of the printing problem: 1. Print another PDF file, such as the first page of Acrobat Help: -- If that file prints correctly, the PDF file that doesn't print correctly may be damaged. See 'Resolving problems printing a specific PDF file from an Acrobat product' in this document. -- If the file doesn't print correctly, go to step 2.
Print another type of file (for example, a text file) from another application (such as Microsoft Word,TextEdit or SimpleText). -- If that file prints correctly, the problem isn't system wide--it's specific to the Acrobat product. See 'Resolving problems printing any PDF file from an Acrobat product' in this document.
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-- If the file doesn't print correctly, the problem is system-wide--it isn't specific to Acrobat or PDF files. The problem could be insufficient memory on the system or the printer, or a poor connection between the computer and the printer. Work through steps 3-6 to eliminate some likely causes of the problem. If the problem persists, see 'Resolving problems printing any file from any application' in this document.
In offices where Adobe Reader is used to view, print and perform basic markup on PDF files, some users occasionally encounter problems when trying to print PDF files on a network printer.
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Restart the computer, and then print a PDF file. -- If the file prints correctly, the system may have been out of memory or resources. -- If the file doesn't print correctly, go to step 4.